Privacy Policy

This policy explains how Airmaniax India Private Limited (“Air Maniax”, “we”, “us”) handles your information when you visit this website, enquire about or book a visit, sign a waiver, make a payment, or contact us. It applies to our guests.

What we collect

• Contact details — your name and mobile number when you enquire, book, or message us on WhatsApp. Email only if you give it.
• Booking details — the package you chose, visit date, number of guests, and any notes you send us.
• Waiver information — the participant details you enter on our waiver form, including the names and ages of children you are signing for, and your acceptance of the safety rules.
• Payment information — the amount, the payment reference our bank returns, and whether it succeeded. Payments are processed by ICICI Bank. We never see or store your card number, UPI PIN, CVV or bank password — those go directly to the bank.
• Messages — WhatsApp, Instagram and email conversations with us, so whoever picks up your query can see what was already said.
• Website usage — standard analytics about pages visited and how you reached us. You can block this with your browser or an ad blocker.

We do not ask children to give us their own information. Bookings and waivers are made by a parent or guardian.

Why we use it

• To take and confirm your booking, and to have your package ready when you reach reception.
• To meet our safety obligations — a signed waiver is required to enter the park, and we must be able to identify participants in an incident.
• To take payment and issue your GST invoice or receipt, and to handle refunds and disputes.
• To reply to you, and to send booking and visit-related messages on WhatsApp.
• To send offers only if you have opted in. You can stop these any time by replying STOP on WhatsApp — we honour it immediately, and it never blocks a message about a booking you have already made.
• To keep our accounts and comply with tax and safety law.

Who we share it with

Only where it is needed to run the visit, and never for sale:

• ICICI Bank — to process your payment, refund or chargeback.
• Meta (WhatsApp) — to deliver the messages you exchange with us.
• Our software providers — hosting, database and the park’s ticketing system, under contract and only to run the service.
• Authorities — where the law requires it, or to establish or defend a legal claim.

We do not sell your personal information, and we do not share it with advertisers.

How long we keep it

Booking, payment and invoice records are kept for as long as tax and accounting law requires. Waivers are kept while they may still be relevant to a safety claim. Marketing consent is kept until you withdraw it. Chat history is kept so we can serve you better on a return visit; ask us and we will delete it.

Your choices

You can ask us what we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, and withdraw marketing consent at any time. Write to teamleaderamd@airmaniax.in or call +919974544434. We will respond within 30 days.

Security

Data is held on access-controlled systems and moves over encrypted connections. Payment details are handled by the bank, not by us. No system is perfect, so if something does go wrong we will tell affected guests and the authorities where we are required to.

Changes

If we change this policy we will update the date above. Material changes affecting how we use your information will be highlighted on this page.

Contact

Airmaniax India Private Limited
Registered office: Block Q, Mondel Business Park 2, Nr Gurudwara, Bodakdev, Ahmedabad, Gujarat 380054
Venue: Ground Floor, Shop No 1 & 2, Kleem Hub, Mansarovar Road, Opp. Hillock Hotel, Tragad, Ahmedabad, Gujarat 382470
teamleaderamd@airmaniax.in · +919974544434