Cancellation & Refund Policy

Once a booking is confirmed and paid, it is non-refundable. Please check your date, session time and number of guests before you pay.

Bookings and tickets

• All ticket and package bookings are final and non-refundable once payment is confirmed.
• This applies whether you booked online, on WhatsApp, or at our reception.
• A no-show, a late arrival, or leaving early does not qualify for a refund or a part refund.
• Unused time, unused entries and unused add-ons have no cash value and are not carried forward.

Changing your date or time

We would rather you visit than lose your booking. If your plans change, contact us at least 24 hours before your session and we will do our best to move you to another date or slot, subject to availability. A reschedule is offered as a courtesy, is not guaranteed, and can normally be done once.

Birthday parties and group bookings

Party and group deposits are non-refundable, as we reserve the room, staff and catering for your slot. Talk to us as early as you can if the date needs to change and we will try to move the booking rather than cancel it.

If we cannot provide your session

If Air Maniax cancels or cannot run your session — an unplanned closure, an equipment or safety issue, or something outside our control — you may choose a full refund or a reschedule. This is the only circumstance in which a confirmed booking is refunded.

How an approved refund is paid

• Refunds go back to the original payment method and account. We cannot pay a refund in cash or to a different account.
• We initiate approved refunds within 3 working days. Your bank then takes its own time — typically 5–7 working days — for the money to appear.
• We will give you the bank reference for the refund so you can trace it with your bank.

Entry refused or session ended

No refund is due where entry is refused or a session is ended because our safety rules were not followed — including missing waivers, height or age limits, or behaviour that puts other guests at risk. These rules are set out in our Terms & Conditions.

Talk to us first

If something went wrong with your visit, tell us before raising a dispute with your bank — we would much rather put it right. Write to teamleaderamd@airmaniax.in or call +919974544434 with your booking number, and we will respond within 3 working days.

Airmaniax India Private Limited, Ground Floor, Shop No 1 & 2, Kleem Hub, Mansarovar Road, Opp. Hillock Hotel, Tragad, Ahmedabad, Gujarat 382470. Nothing in this policy affects rights you have under Indian consumer law.